My IP is Glitch on sv

My problem is that I’m banned in sv by an error or a glitch , first I made a ban appel that I thought my cousin had used the hack, but then Rogue Art told me it was a glitch and that there was no record of my ban , he try to help me, at first i can enter and thought he had already arranged but when I left for a while and went back inside I cant Rogue said I needed the help of a moderator head , Please to head moderator help me , i try to contact the but i cant contact to head moderators , I need help fast , Thanks for your time