A bug again? :( (mods of survival please read this)

My problem is that I’m banned in sv by an i believe this is error or a glitch again, first I made a ban appel because when i try to enter to sv in the chat say me that i can do and i decide to do it , I ask for help to megaseth first he say me that are not records of my ban, for that i believe that this is an error, he try to help me, but he don’t give be a answer,i do this topic because i think this is an error and i asking for help to mods ,I need fix this today because the ip who has been banned is the ip of my uncle because i am in the house of my grandmother and today i can’t enter to server and tomorrow i go back for my own house and seth say me that if i ban in a ip i can’t enter in other ip and this Friday, Saturday and Sunday is the only days that i can enter because the next week i have final exams in school so i need to a mod of survival read this to help me in all that you can (My Skype: diegobot12 (my photo of my skin animated)) , I need help fast , Thanks for your time