We are currently aware of these issues and working to fix them. If you have any issues, please post here while following format: http://site.eternalcracked.com/forums/topic/account-recovery-thread
Those towns who have lost chunks can be recovered if the town has exist before August 2nd, 2012. If not, it cannot be recovered. Items/Chests lost in the process can be recovered if truthfully reported. If a false claim of lost items is reported, it is traceable and the refund may not be given.
We are aware of and working on the issue.